Client Services Analyst

Job Title: Client Services AnalystJob Description
The Client Services Analyst provides responsive, high-quality support to customers and agents in a call center environment, focusing on billing inquiries and technology-related issues. This role handles inbound calls and follow-up emails, assists with online access and system navigation, and supports the use of company applications and software products. The analyst serves as a key point of contact for resolving customer questions, troubleshooting system problems, and supporting agency partners with commercial lines automobile and property policies.
Responsibilities

+ Serve as the primary point of contact for customers and agents on technology support items, including website applications, software programs, and online access setup.

+ Handle inbound call center volume of approximately 50–75 calls per day, responding to billing questions, system issues, and other customer inquiries, and complete email follow-ups a...

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