Job Description
Supervises the work of a team of client service specialists Directs workflow and monitors workload to ensure client inquiries are addressed promptly Trains new client service staff in support policies and procedures Creates and distributes documented resolutions for common client service issues Provides direct support to assigned accounts and escalated issues Other duties as assigned -OTHER SKILLS AND ABILITIES
Client Service skills Quality Focus Problem Solving Freight Forwarding Knowledge Documentation skills Listening Resolving Conflict Ability to Multi-task OTHER REQUIREMENTS
Minimum seven years industry experience required Minimum five years supervisory experience required
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