Client Service Specialist - Performance & Reporting

Giorgio Armani

📍 Italy, Italy, Italy 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

Context and purpose of the job 

We are looking for a Client Service Specialist to support the Client Service Manager in the development and continuous improvement of the Worldwide Omnichannel Client Service strategy, ensuring a luxury, personalized and data-driven client experience.

Responsibilities
Monitor and analyze Worldwide Client Service performance (SLA, KPls, E2E case analysis) through quantitative and qualitative deep dives, identifying root causes, performance gaps and improvement opportunities
Translate data into clear insights and actionable recommendations, giving context and meaning to numbers through continuous interaction with Regions and Hubs

Proactively identify corrective actions and optimization initiatives, ensuring timely implementation in collaboration with Regions and internal stakeholders

Analyze trends, anomalies and deviations in volumes, costs and service levels vs forecast and tar...

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Job Details

Location Italy, Italy
Job Type Full-time
Category Information and Record Clerks
Posted Date March 01, 2026
Application Deadline April 10, 2026