Client Service Specialist III

Bring your customer-first mindset to a fast-paced team where your work directly improves how clients manage their commercial card programs.
Job summary (up to 5 sentences)

As a Client Service Specialist III in the Commercial Card Call Center, you handle a high volume of inbound calls and help clients resolve issues quickly and accurately. You listen actively, ask thoughtful questions, and use strong judgment to identify root causes, reduce repeat inquiries, and improve the client experience. You balance speed and quality while documenting interactions clearly and following required processes. You work independently, collaborate with partners, and escalate complex cases when needed to protect clients and the firm.
Job responsibilities

+ Handle approximately 100 inbound calls per day with professionalism, empathy, and thorough product/process knowledge
+ Resolve client inquiries by identifying root causes, uncovering patterns, and partnering with internal tea...

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