Client Service Associate

Job Details

• Must be a Native Taiwanese
• Proficiency in Taiwanese language and English (Written / Spoken)
• Possess Bachelor’s Degree
• Able to work on Rotational Shift
• Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with...

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Submit your application today and join our talented team at AppsHill Consulting Sdn Bhd.