Client Relationship Lead, Infrastructure & Application Services

Job Descriptions

• P&L owner for the account
• Serve as the primary operational interface for the customer, coordinating across delivery, sales support, finance, and internal stakeholders to resolve issues and manage expectations.
• Manage day‑to‑day customer account operations, ensuring smooth delivery execution, adherence to SLAs, and consistent service quality across all engagements.
• Support account revenue and margin objectives, owning forecasts, billing accuracy, change requests, and cost controls in line with the overall account P&L targets.
• Identify and execute incremental growth opportunities, including renewals, small upsell/cross‑sell initiatives, and scope expansions in collaboration with the Regional Portfolio Director.
• Ensure strong governance and risk management, driving regular account reviews, compliance to contractual terms, operational reporting, and early identification of delivery or commercial risks....

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