Client Relations Officer

The Client Relations Officer is responsible for ensuring smooth daily operations and first-line customer service functions during the payment period, up to residential unit handover or acceptance.

Responsibilities

• Ensures the proper setup and professional, efficient, pro-active and smooth daily operations of the Client Relations Unit.
• Assists in monitoring post-handover concerns and directs these to proper units in RHK, PMO or Legal for immediate handling and resolution.
• Establishes processes and standards for various critical operations such as policies, spiels, templates & Notices; FAQs for inbound/outbound/Face-to-Face Communications, Buyer Acceptance, Buyer Punchlist, and various requests & concerns handling.
• Ensures that all key metrics are consistently met by the Team, such as BPL TATs, Zero buyer punchlist, service turnaround times, customer delight feedback, and other...

Ready to Apply?

Submit your application today and join our talented team at RHK Land Corporation.