Client Operations Delivery Analyst

The Client Operations Delivery Analyst runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal collaborators. The Client Operations Delivery Analyst drives efficiency in operational processes with a focus on removing friction for collaborators, improving productivity and ensuring positive customer experience and maintaining data quality.

Ensure that Cisco’s customers’, partners’ and internal collaborators' transactions are driven seamlessly, with a constant focus on customer experience. Find opportunities to streamline, automate or outsource segments of Cisco’s commerce processes or internal processes. Enable clients to do business with Cisco more easily thru self-serve options, training. Perform data analysis using niche domain knowledge and business expertise. Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoid future issues and maintain data quality. Identify proble...

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