Client Handling Representative

About the Job:

UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer’s need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English