Client Experience Supervisor - Pacific Time US Based Remote

Client Experience Supervisor

Join our team to provide a seamless transaction process from contract to close. Lead a remote group of Client Experience Specialists who manage transaction processes for agents. This role manages a small volume of transactions and serves as the first point of escalation for questions and issues. Manage performance, capacity and workflow of the team and partner with the Client Experience Manager to build the culture of the team. This position is 100% remote.

Responsibilities

• Lead a team of Client Experience Specialists to provide best in class client experience services.
• Provide assistance with staff orientation/training.
• Manage capacity and workflow of each specialist.
• Coordinate and facilitate team meetings.
• Prepare staff schedules; manage vacation requests; review and approve timecards.
• Perform annual performance reviews and performance management.

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