Client Engagement Manager

**Client Engagement Manager (ADP Lyric HCM)**

**Position Title:** Client Engagement Manager (ADP Lyric HCM)

**Reporting Line:** Client Engagement Team Manager (ADP Lyric HCM)

**Position Purpose:** To provide high-quality support to clients of ADP and participate in associated payroll operational activities.

**Key Responsibilities:**

+ Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: o System and technical support o General enquiries o Legislation support including month-end and year-end requirements o Report building & reconciling all aspects of payroll
+ Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts
+ Act as Payroll consultant to our clients, know their business payroll pol...

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