Client Care Coordinator

Job Snapshot

Client Care Coordinator
Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients
and family members, client/Careprofessional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Additionally, they work to build and maintain relationships with community referral providers to increase Home Instead's standing in the Baltimore Area.

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