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Client Account Manager

Pioneer
📍 Albany, New York, United States 💼 Full Time 🕒 Posted June 19, 2026
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Job Description

Position Summary:

Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes.

Key Responsibilities:

  • Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients. 
  • Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times.
  • Answers telephone and in-person inquiries from new and existing clients and their employees.

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    Job Details

    • Location Albany, New York
    • Job Type Full Time
    • Category Operations Specialties Managers
    • Posted Date June 19, 2026
    • Application Deadline July 29, 2026