Claims Senior Representative

YOUR RESPONSIBILITIES

Claims Management

Manage end-to-end medical claims processing, ensuring accurate adjudication, timely turnaround, and resolution in line with policy terms and SLA requirements.

Team Training & Mentorship
Provide coaching, training, and ongoing guidance to claims handlers, particularly on complex cases, to drive accuracy, productivity, and overall team performance.

Customer & Stakeholder Engagement
Act as a subject matter expert for clients and internal stakeholders, addressing escalations, providing claim updates, and ensuring a high level of service delivery.

Cross-functional Collaboration
Partner closely with internal teams and other books of business to resolve claims efficiently and improve overall operational effectiveness. Compliance &

Governance
Ensure all claims are processed in accordance with regulatory requirements, company policies, and interna...

Ready to Apply?

Submit your application today and join our talented team at MY1 Cigna International Health Services Sdn Bhd.