CitiService Corporate Section Manager

05129 Citibank Kazakhstan JSC

📍 Almaty, Almaty Province, Kazakhstan 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

This leadership role manages a team of Client Service Officers and oversees the day‑to‑day execution of TTS Client Operations to ensure efficient, timely, and cohesive support for clients, internal partners, and stakeholders across the Middle East and Africa. The team serves as the primary contact and escalation point for corporate clients, leveraging strong industry knowledge to address trends and challenges. We seek a dynamic leader to guide the team in delivering exceptional client support.
Beyond core service management, the role has expanded strategic accountability. The successful candidate will:
Drive client commercialisation by executing targeted client strategies, identifying opportunities within service interactions, and collaborating with Sales, Product, and Coverage teams to deepen client value
Enhance operational and service delivery models, ensuring digitization, simplification, and alignment with global best practices
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Job Details

Location Almaty, Almaty Province

Job Type Full-time

Category Operations Specialties Managers

Posted Date March 02, 2026

Application Deadline April 11, 2026