Job Description
Holafly, located in Medellín, Colombia, is seeking a transformational leader to drive Quality Assurance and Learning in a dynamic customer care operation. The role involves managing QA and Training, integrating AI tools, and mentoring teams to elevate performance and customer satisfaction (CSAT).
The ideal candidate has 8+ years in contact centre QA/Training and proven leadership experience. This is an opportunity to shape the future of customer service operations with innovative solutions that directly impact performance and growth.
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Submit your application today and join our talented team at Holafly.
Submit ApplicationJob Details
- Location medellín, antioquia
- Job Type Full-time
- Category Gestión de calidad y operaciones
- Posted Date July 04, 2026
- Application Deadline August 13, 2026