Charter Contact Center Rep II

Under moderate supervision, effectively communicates with prospective or current customers through emails and inbound or outbound calls. Also, is responsible for interacting with internal customers at the location support level. Once initial communication with customer occurs, responsible for developing the quote for the customer which will include mapping of the trip, decision on the ancillary fees, and any local requirements. After quote is developed, delivers to customer, books the trip and coordinates trip execution with our local operations team. Assist newly trained Contact Center Reps with basic questions. Act as support for lower level staff includes agency employees, expected to be a role model for the team.

**Major Responsibilities**

+ Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes for new charters or ask questions about upcoming charters.
+ Easily navigate th...

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