Change Management Analyst

Description
We’re hiring a Compliance Analyst II to manage the IT Change Management process in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.


What You’ll Do

+ Own the change management process in ServiceNow

+ Lead CAB meetings with IT and business teams

+ Build reports and dashboards (ServiceNow, Excel, Power BI)

+ Track metrics like change success rate and risk

+ Ensure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)

+ Support process improvements and system updates

+ Train users on change management best practices


Requirements
What You Need

+ 3–5 years in IT Service Management / ITIL environments

+ Experience with ServiceNow (Change Management module)

+ Strong reporting skills (Excel required, Power BI a plus)

+ Experience running or supporting CAB meetings
...

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