Central Operations Support Analyst at Vodafone Ghana

Confidential

📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted February 27, 2026

Apply Now Similar Jobs

Job Description

Role Purpose
To survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers.

Key Accountabilities And Decision Ownership

To monitor and track all Fixed Customer requests and ensure 80% completion within the agreed service levels (Install 3days and Faults 2 days)

To support with process efficiency (i.e., process simplification and automation) within the Central Operations Team

Ensure the delivery of all Fixed transformation projects/digitization (auto Scheduling, Auto provisioning, FSM upgrade, VIM enhancement, Appointment booking etc.)

To implement stop gaps and role out projects to achieve 100% Inventory health (i.e., numbers, IPs, Network, and customer information)

To drive performance by provide insight and analysis on AVAYA for all Back Office Agents (Troubleshooting, Inventory, and provisioning support and Schedule control ...

Ready to Apply?

Submit your application today and join our talented team at Confidential.

Submit Application

Job Details

Location Ghana, Ghana
Job Type Full-Time
Category Computer Occupations
Posted Date February 27, 2026
Application Deadline April 08, 2026