CEM _ client-facing/ technical solutioning.

• Solution Architecture / Solution Design

Relevant roles /Skils required:

• Customer Success Manager
• Principal CSM
• Solution Architect or Business Analyst
• Principal Customer Success Manager
• Customer Experience Manager
• AI Solution Consultant
• Business Analyst (with presales/solution consulting experience)
• Conversational AI Specialist
• implementation OR integration OR stakeholder OR upsell OR cross-sell OR adoption OR account growth OR solution design OR pre-sales)
• Solution Architect (Customer Success/AI/Conversational AI)

Essential skills:

• Customer Success
• Pre-Sales / Presales
• Solution Architecture / Solution Design
• Business Analysis
• Chatbot / Voicebot / Email bot Implementation
• AI Solutions / Conversational AI / Conversational orchestration
• Upsell / Cross-sell / Account expansion
• Stakeholder management

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