Casual Emergency Fire Call Handler

The Role:

To provide additional support to the Fire Service during periods of unforeseen staff shortages which could include strike action. To ensure a prompt fire response is maintained and accessible to the public at all times.  Mobilise the appropriate resources to incidents in a timely manner.  Gather information regarding ongoing incidents and liaise with the appropriate services and agencies to ensure a cohesive operation. Ensure all incident information is accurately recorded on relevant systems. 

Responsibilities:

• To ensure that Fire 999 calls are promptly answered within the set service level agreement.
• Answer calls in a professional and polite manner, whilst taking control of the conversation to ensure that all relevant information is obtained in order to activate the correct fire resources to the incident.
• To ensure that calls of a sensitive nature are dealt wi...

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