Case Officer - Tele Services (FT & Hybrid)

What You Will Be Doing

This role is responsible for liaising with Medical Practices, Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.

 

Key Responsibilities include, but are not limited to:

• Managing a caseload, actioning task, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
• Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
• Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
• Assisting with enquiries and resolving queries.
• Managing the tele interview appointment calendar and the tele email inbox.

What You Should Have