Case Management Officer

Salary: £25,947.47 per annum

We are recruiting to our Revenues and Benefits Service!

We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full time positions.

As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils.

Typical duties include:

Interpreting and applying legislation, guidance and local policies.

Updating of computerised records.

Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions.

Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies.

Providing tailored support where customers may be experiencing financial difficulty o...

Ready to Apply?

Submit your application today and join our talented team at PSPS.

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