Care Concierge

Position Overview

The Care Concierge I delivers call center-based telephonic support to members (consumers) of Zelis Member Engagement & Transparency and SmartShopper health plan and employer group clients who are actively shopping for cost-effective medical procedures. This role is part of a broader Care Concierge team dedicated to providing an exceptional customer experience, recognizing that each interaction represents an individual seeking guidance, education, and ongoing support to make informed and confident healthcare decisions. The ideal candidate will effectively communicate, educate, document, and report on all member interactions with minimal supervision. This position operates within a distributed team across multiple states where Zelis conducts business. Candidates must reside within 50 miles of a Zelis office location.

What You’ll Do:

Respond to inbound calls, emails, chats, web requests and voicemails.

Document member interactions...

Ready to Apply?

Submit your application today and join our talented team at Zelis.

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