(CAN) OMNI Lead Department Manager (Estevan)

Position Summary

To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service while ensuring task completion. What you’ll do

Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate. Assists in providing direction and the co‑ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team. Assesses the overall presentation of OMNI area, noting deficiencies for corrective action. Delegate, assist and follow up on completion of daily OMNI activities. Support with scheduling as needed. Review, follow‑up and action any opportunities on key OMNI metrics – Presubs, FTPR, CSAT, etc. Participates in the training and deve...

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