Campaign Coordinator

• Assist in the implementation and coordination of daily campaign operations
• Monitor agent attendance, schedule adherence, and basic performance indicators
• Provide timely updates, reminders, and campaign announcements to the team
• Help facilitate team huddles and refreshers as needed
• Ensure agents are well-briefed with campaign objectives, call flows, and updates
• Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
• Relay agent concerns or escalations to the Operations Manager
• Assist in addressing simple policy clarifications or documentation follow-ups
• Promote a positive and collaborative work environment
• Generate and submit dai...

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