Calypso Production Support Analyst

Description:

Job Title: Production Support Analyst

Location: Gurgaon

Department: IT / Capital Markets / Production Support

Reports To: Delivery Manager

Job Summary

We are looking for a Production Support Analyst with 10+ Years of experience to provide L1/L2 support for Calypso versions 16.1 onwards, ideally with Calypso V17 / v18. The role involves monitoring production systems, resolving incidents, supporting business operations, and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.

Key Responsibilities

Provide L1/L2 production support for Calypso applications

Monitor daily batch processes, end-of-day (EOD) runs, and system performance

Troubleshoot and resolve incidents, tickets, and production issues within SLA timelines

Analyze logs, identify root causes, and deliver quick resolutions or workarounds

Coordinate...

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