Call Centre Team Leader

Location : Dubai United Arab Emirates

Employment Type: Full-time

Work Model : On-site

Relocation : Fully Sponsored

• Lead coach and develop a team of customer support/sales agents to achieve and exceed KPIs and business objectives.
• Manage day-to-day operations to ensure service quality productivity and operational efficiency.
• Monitor and analyze performance metrics including SLA AHT CSAT and quality scores.
• Conduct regular performance reviews coaching sessions and development plans.
• Support team members in strengthening their communication problem-solving and customer service skills.
• Handle escalated customer issues and ensure timely and effective resolutions.
• Drive continuous improvement initiatives to enhance operational performance and customer experience.
• Collaborat...

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