Call Centre Manager

• Compensation: ZAR 35,000 - ZAR 60,000 - monthly

Company Description

The Call Centre Manager is responsible for the overall leadership, performance, and strategic management of the MSXI Contact Centre. The role ensures the delivery of exceptional customer experiences, achievement of operational KPIs, client satisfaction, and continuous improvement across all contact centre activities.

The Call Centre Manager leads Team Leaders and Contact Centre Agents, driving operational excellence, workforce effectiveness, quality assurance, employee engagement, and commercial performance. This role acts as the primary operational liaison between MSXI and its clients, ensuring that service delivery aligns with contractual obligations, business objectives, and MSXI values.

The position combines operational leadership, people management, stakeholder engagement, project management, and continuous improvement responsibilities to deliver a high-performin...

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