Call Centre Associate

Responsibilities

• Responsible for incoming and outgoing calls, assigned emails and other forms of communication
• Record communications and appointment requests through Google Form / Jotform / Microsoft Forms
• Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner
• Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system
• Contact and follow-up with clinic requirements
• Promptly follow up with patient requests within promised timeline and liaise with relevant departments
• Maintain a high level of patient satisfaction through by providing excellent Customer Service
• Stay up-to-date with company policies and product knowledge to provide clear and accurate information
• Maintain a positive and cooperative work environment
• Any other duties as assigned b...

Ready to Apply?

Submit your application today and join our talented team at eagle eye centre pte. ltd..