Call Centre and Remote Support Manager

Job Description

Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.

This includes:

Team Leadership

• Managing and leading a team of support agents, ensuring they are well-trained and motivated.

Performance Monitoring

• Tracking key performance metrics, such as response times and resolution rates, to ensure efficient support delivery.

Quality Assurance

• Implementing and maintaining quality standards for customer interactions to ensure a high level of service.

Workflow Optimization

• Streamlining processes to improve efficiency and reduce customer wait times.

Training and Development

• Providing ongoing training to support agents, keeping them updated on product knowledge and support techniques.

Te...

Ready to Apply?

Submit your application today and join our talented team at Aleon Pty Ltd.