Call Centre Agent (Ubi)

• Handle customer service hotline and emails, and provide first level of support (i.e. usage support, escalation of incidents).
• Provide quality customer service transactions (i.e. incident isolation, troubleshooting, recovery, and resolution).
• Listen, probe and question in order to clarify and understand customer needs.
• Gather client and partner feedback to enhance customer experience.
• Any other ad‑hoc tasks assigned.

• GCE O Level and above qualification.
• At least 1 year of experience in contact centre or service industry.
• Experience in working in healthcare industry would be preferred.
• Savvy with computer and mobile phone usage and troubleshooting, with the ability to explain technical terms in layman’s terms.
• Understand and clearly explain relevant schemes, programmes, policies, and initiatives to enquirers.
• Familiarity wi...

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