CALL CENTRE AGENT

• Answering distress calls from drivers experiencing vehicle breakdowns.


• Gathering essential details: location, vehicle type, symptoms of the issue, etc.


• Assessing the urgency and safety of the situation (e.g., stranded on a highway).


• Dispatching breakdown technicians or towing services to the customer's location.


• Using GPS and mapping tools to locate the nearest available assistance.


• Liaising with third-party recovery providers when needed.


• Sourcing of parts and providing quotes when needed.


• Keeping callers calm and safe while waiting for help.


• Offering estimated time of arrival and regular updates.


• Logging call details accurately in the system.


• Noting vehicle and fault information for technicians.


• Checking on service completion and customer satisfaction.


•  Escalating complicated or high-risk situations to supervisors or emergency ser...

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Submit your application today and join our talented team at Route Management.