Call centre agent

Macsteel

📍 benoni, gauteng, South-Africa 💼 Full-time 🕒 Posted June 22, 2026

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Job Description

                Job Advert Summary We are looking for a call centre agent to coordinate and diagnose the process flow of the IT support function within the organization by escalating calls logged to the relevant support function for resolution.  
 Qualifications & Experience National Senior Certificate - essential 1 – 2 years Call centre experience Computer literate Experience working on systems (SAP) – advantageous Responsibilities Act as first line support by responding to queries Follow agreed procedures to identify and register incidents and/or queries Gather and escalate information to appropriate service providers to ensure customer resolution Monitor and follow-up on unresolved calls Provide regular feedback to customers with regards to call status #J-18808-Ljbffr
            

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Job Details

Location benoni, gauteng
Job Type Full-time
Category Other-General
Posted Date June 22, 2026
Application Deadline August 01, 2026