Call Centre Agent

• Contract till 15 January 2027 with possible extension
• Attractive hourly pay rate of $$35.80 per hour + Super
• Work location: Parramatta
• This role involves 7-hour shifts, Monday to Friday, on a 2-week rotating roster between 7 am and 7 pm

 
PURPOSE OF THE ROLE:
You will be providing assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.

KEY RESPONSIBILITIES:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels.
• Update and maintain records and databases.
• Provide high level advice and assistance to build c...

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