Call Center Technical Support Representative

MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and Any‑as‑a‑Service (XaaS) solutions across healthcare, retail, government and technology sectors.

Technical Support Representative

Join our team of technical specialists who help customers troubleshoot and resolve hardware, software and connectivity issues via phone, chat or e‑mail.

Key Responsibilities

• Provide first‑level technical support via phone, chat, or e‑mail.
• Troubleshoot hardware, software and connectivity issues.
• Guide customers through step‑by‑step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher‑level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communicatio...

Ready to Apply?

Submit your application today and join our talented team at MCI.