Call Center Specialist

Description
We are looking for a Call Center Specialist to support a busy healthcare contact center in Omaha, Nebraska. This Contract opportunity is expected to begin as a three-month assignment covering a leave of absence, with potential for extension based on business needs. In this role, you will help patients navigate scheduling and service questions while delivering accurate, courteous support in a fast-paced environment.


Responsibilities:

• Respond to a high volume of incoming and outgoing calls while providing attentive, patient-focused service and meeting established performance expectations.

• Coordinate appointments across multiple specialties and care locations by following scheduling guidelines and confirming accurate visit details.

• Gather, verify, and update patient demographic information to help maintain complete and accurate medical records.

• Assess caller concerns, ask clarifying questions, and use available res...

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