Call Center Representative

Duties & Responsibilities

• Manage high-volume Inbound/Outbound calls in a call center environment
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• Utilize various communication “Scripts” when handling different topics for effective customer service & insight
• Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
• Build sustainable relationships and engage customers by taking the extra mile for clients
• Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
• Frequently attend educational seminars to improve kno...

Ready to Apply?

Submit your application today and join our talented team at Vehlo.