Call Center Representative - Ridgeland, MS (Onsite)

Gainwell Technologies

📍 Jackson, Mississippi, United States 💼 Full-time 🕒 Posted June 07, 2026

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Job Description

Summary
As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission
Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
Serve as the first tier of support for web portal navigation, including login and password assistance.
De-escalate situations with dissatisfied callers, providing empathetic and effective support.
Handle complex tasks and assignments independently within defined processes.
Utilize information systems, including internal databases, Medicaid web...
            

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Job Details

Location Jackson, Mississippi
Job Type Full-time
Category Information and Record Clerks
Posted Date June 07, 2026
Application Deadline July 17, 2026