Call Center Representative

Dear Candidate,

We have a requirement for Call Center Executive for Isha Life. The work location will be Madampatti, Coimbatore. Please find below the details:

Job Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.

- Respond to customer queries and concerns through emails and ticketing systems.

- Manage customer support tickets and ensure timely resolution within defined SLAs.

- Assist customers with inquiries related to orders, product information, delivery status, returns, refunds, exchanges, and payments.

- Coordinate with internal teams such as Logistics, Warehouse, and Finance to resolve customer issues.

- Maintain accurate records of customer interactions and updates in CRM/ticketing tools.

- Follow up with customers to ensure satisfactory resolution of their concerns.

- Adhere to quality standards, customer service guidelines, and process requirements.