Call Center Representative

Call Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description:

+ Manage large amounts of incoming calls

+ Generate sales leads

+ Identify and assess customers needs to achieve satisfaction

+ Build sustainable relationships and trust with customer accounts through open and interactive communication

+ Provide accurate, valid and complete information by using the right methods/tools

+ Meet personal/customer service team sales targets and call handling quotas

+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

+ Keep records of customer interactions, process customer accounts and file documents

+ Follow communication procedures, guidelines and policies

+ Take the extra mile to engage customers

Job Specific Requirements

+ Must be familiar with Micros...

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