Call Center Representative

Influx

📍 brazil, brazil, Brazil 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Duties
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs

Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.

Liaison with other departments to resolve customer issues

Communicate effectively and with a positive tone with peers and your manager

Contribute to a high...

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Job Details

Location brazil, brazil
Job Type Full-time
Category Information and Record Clerks
Posted Date March 01, 2026
Application Deadline April 10, 2026