Job Description
A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The ideal applicant will also demonstrate excellent problem-solving abilities and a commitment to quality customer service.
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Submit ApplicationJob Details
- Location pretoria, gauteng
- Job Type Full-time
- Category Other-General
- Posted Date June 23, 2026
- Application Deadline August 02, 2026