Call Center Operations Manager

We're hiring a Call Center Operations Manager - Customer Care

Are you passionate about leading leaders, optimizing large-scale customer operations, and

driving high‑performance teams? If you thrive in fast‑paced environments and love

developing talent, this role is an excellent fit for you.

About the Role

As our Operations Manager – Customer Care, you will own the operation end-to-end, inspire

supervisors, and ensure exceptional service delivery in a high‑volume, high‑expectation

environment.

What You'll Do

• Lead, coach, and develop a team of supervisors, empowering them to become

strong and effective leaders.

• Act as the primary escalation point for supervisors and senior managers.

• Ensure service quality, KPIs, and action plans are consistently met in a

high‑production setting.

• Manage staffing, absenteeism, team climate, and performance e...

Ready to Apply?

Submit your application today and join our talented team at Randstad.