Call Center Operations Manager at 4G Capital

Confidential

📍 Kenya, Kenya, Kenya 💼 Full-Time 🕒 Posted July 06, 2026

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Job Description

Job Description
4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses …

Call Center Operations Manager
We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.

As the leader of our Nairobi-based call center, you will:
Own the full call center strategy—from sales conversion to customer retention

Manage high-performing teams across sales, retention & collections, and quality assurance

Use data and insight to design...
            

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Job Details

Location Kenya, Kenya
Job Type Full-Time
Category Other Sales and Related Workers
Posted Date July 06, 2026
Application Deadline August 15, 2026