Call Center Officer

Reporting to the Business development and marketing Manager, the purpose of the Job is to sell Sacco liabilities and assets, recruit new members, and offer exceptional customer experience.
Duties and Responsibilities
i. Answer incoming calls and respond to customers' emails
ii. Manage and resolve customer complaints
iii. Provide product and service information to customers
iv. Research required information using available resources
v. Route/document calls to appropriate resources/departments/Branch.
vi. Document all call information according to standard operating procedures
vii. Recognize, document, and alert the management team of trends in customer calls.
viii. Follow up customer calls where necessary.
ix. Upsell/Cross-Sell products and services.
x. Manage inbound and outbound customer calls in a timely manner.
xi. Identify customers' needs and wants, and give your best to clarify information.
xii. Keep records of all conversations in our call ...

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