Call Center Customer Service Representative

***This is a short-term, 4 week contract - potential for fully remote

Job Description

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.
• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.
• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.
• Assist with creating and updating compliance communications, SOPs, and Job Aids.
• Help maintain tools and systems that support compliance tracking and reporting.
• Support team projects and initiatives across the entire Retail Compliance team.
• Assist with other areas of retail compliance, such as alc...

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Submit your application today and join our talented team at Swoon.