Call Center Coordinator

PRISM Vision Group

📍 Greenbelt, Maryland, United States 💼 FULL_TIME 🕒 Posted June 19, 2026

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Job Description

This role is located at Retina Group of Washington, Greenbelt, MD location, which is part of Prism Vision Group.
Compensation Range: $18-$33.08/hr (Dependent on Experience) 
The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
ROLE AND RESPONSIBILITIES
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
Provide accurate information regarding products, services, policies, and procedures.
Handle and resolve customer complaints or escalate issues to the appropriate department.
Maintain a positive and empathetic approach when dealing with customers.
Schedule and accurately complete full registration for patients requesting appointments while adhering to pol...
            

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Job Details

Location Greenbelt, Maryland
Job Type FULL_TIME
Category Information and Record Clerks
Posted Date June 19, 2026
Application Deadline July 29, 2026