Call Center Analytics & Reporting Specialist

Concentrix

📍 cagayan de oro, northern mindanao, Philippines 💼 Full-time 🕒 Posted July 27, 2026

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Job Description

Concentrix seeks a Reports Analyst to design and maintain Power BI dashboards and reporting frameworks for Australian clients. You will provide timely visibility into call centre performance, develop operational reports, and support journey-mapping using performance data. 
Join our offshore analytics team and collaborate with data professionals to deliver insights that improve outcomes for clients. This role emphasizes scalable data handling and clear visualization of complex metrics such as AHT, 
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Job Details

Location cagayan de oro, northern mindanao
Job Type Full-time
Category Management & Operations
Posted Date July 27, 2026
Application Deadline September 05, 2026