Call Center Agent

Desirable Qualifications and Experience

• Familiarity with telephone techniques and skills.
• Demonstrated verbal communication skills and ability to convey information clearly and effectively.
• Ability to effectively handle multiple tasks in a fast paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
• Very good communication skills.
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Team player.
• Our interview process will be on 4 levels which are:

1) ...